Refund policy

At TIVORI, every piece is carefully handmade with love and attention to detail.

Because of the nature of our products, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed.

Damaged or Defective Items

If your order arrives damaged or you believe you received a defective item, please contact us within 7 days of delivery.

Email us at:

tivori31@gmail.com

Please include:

Your order number

A brief description of the issue

Clear photos of the item and its packaging

We will review your request and, if the item is confirmed to be damaged or defective, we will gladly provide a replacement or another appropriate solution.

Additional Information

Normal wear and tear, accidental damage, improper handling, or misuse are not considered manufacturing defects.

If you have any questions before placing your order, we're always happy to help.

Thank you for supporting TIVORI. 🤍